--- title: "Why does Sophiie have long pauses or glitches on calls?" description: "Long pauses often come down to timing settings you can adjust yourself at Settings → Inquiries → Voice & personality, under Advanced speech. If it's a genuine glitch — silence, gibberish, cutting out — flag the affected calls from Inquiries and we'll get back to you with an update within 24–48 hours." mode: wide sidebar: label: "Long pauses or glitches" --- Inquiries > Voice & personality"},{"start":11,"label":"Advanced speech"},{"start":27,"label":"Noisy callers"},{"start":39,"label":"Inquiries > three dots"},{"start":51,"label":"Report this conversation"},{"start":61,"label":"Report conversation"},{"start":72,"label":"24 to 48 hours"}]} followUrl /> **Read the transcript** Long pauses on calls usually come down to timing settings you can adjust yourself. Go to Settings, Inquiries, Voice and personality. Expand Advanced speech, at the bottom of the page. Three sliders govern the pauses: Waiting patience, Pause before responding, and Caller interrupt window. The recommended values are one hundred, zero point four seconds, and one second. Each change saves as soon as you let go. Callers on speakerphone or a noisy site can sound like they’re still talking, which reads as a long pause. Lower Waiting patience so she steps in sooner. If it’s a real glitch, like silence, gibberish or cutting out, report the call. Open Inquiries, find the affected call, and click the three dots on its row. Choose Flag conversation. The Report this conversation dialog opens. In Reason, say when it started, how many calls are affected, and what you actually hear. Tick any issues that apply, then click Report conversation. That sends your reason, the issues you ticked, a link to the call, and the recording if there was one. We’ll get back to you within twenty-four to forty-eight hours. If you’re just looking, Cancel closes it without sending.