--- title: "What can Sophiie Assistant do — and what can't it do?" description: "Sophiie Assistant can guide you through anything in your dashboard, and can also make real changes to your account for you. She checks with you before most changes — and always before she sends anything to a customer — and configuration changes can only be made from a desktop, not the mobile app." mode: wide sidebar: label: "What Sophiie Assistant can do" --- **Read the transcript** Your dashboard has a helper built in, called Sophiie Assistant. She guides you through anything, and can make real changes for you. Click Ask Sophiie on any page to open her. She can create and edit contacts, jobs, quotes and invoices. She can set up services, scenarios, call transfers and departments, and message your customers by SMS or email. Not sure if she can help? Just ask her. Click Send, and give her a moment to reply. She lists what she can take on. When she acts on something, she checks with you first, and nothing goes to a customer until you approve it. Some things are yours alone: adding or removing team members, billing and your plan, her voice and greetings, and deleting your organisation. Make those changes yourself in Settings. Changes also need a desktop. On your phone, she’ll still answer questions and guide you.