---
title: "How do I add FAQs in Sophiie?"
description: "You add FAQs at Settings → Inquiries → FAQs in your Sophiie dashboard. FAQs teach Sophiie the answers to the questions your callers ask most, and a new FAQ is in use from the very next call — there's no delay."
mode: wide
sidebar:
  label: "Add FAQs"
---

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**Read the transcript**

FAQs teach Sophiie the answers your callers ask for most. Start in Settings, under Inquiries. This is your FAQ list — every question Sophiie can already answer on a call. Scroll to the bottom and click Add FAQ. A new row appears and you edit it right there. Type the question the way a caller would actually ask it. Then the answer. You can write it yourself, or let Sophiie draft one for you. There's no Save button — it saves as you type. The switch decides whether Sophiie uses it. Close it when you’re done. There it is in your list, live — Sophiie uses it on the very next call.