--- title: "How do I connect ServiceM8 to Sophiie?" description: "Connect ServiceM8 at Settings → Integrations; a ServiceM8 admin has to approve the connection. Then choose whether Sophiie can book jobs straight into ServiceM8 (Auto bookings), which way data syncs (two-way is recommended), which fields sync, and whether new inquiries are forwarded to your ServiceM8 inbox." mode: wide sidebar: label: "ServiceM8 1: Connect" order: 1 --- **Read the transcript** Hello, so this is a video about how our ServiceM8 integration works. So basically under settings and then integrations is where you will find ServiceM8. Mine's already connected, but when you go in, it will say connect here instead of manage and you will click on connect. It'll ask you to allow Sophiie to access your ServiceM8 and then the connection will be done and only be done by an admin in ServiceM8. Going in, once you have done the integration, we ask you for two things. Do you want auto booking so Sophiie can book job into ServiceM8? So you have to turn this on if you do prefer Sophiie to be booking it into ServiceM8. And then if you click on sync, you will see what is syncing with ServiceM8, so the leads, jobs, and what type of sync do you want. Of course, in an ideal world, if you are using Sophiie properly and you want it to properly integrate with ServiceM8, you should always have a two-way sync. But we have given a little bit of summary here of what a one-way sync from Sophiie to ServiceM8 does, what a one-way sync from ServiceM8 to Sophiie does. So you can decide whatever suits you, but highly suggested it's two-way sync. And then we've got the fields of what will sync. So you can see appointment time, description, all of these things will definitely sync. The activities, team members, leads, contacts, codes, invoices, line items, materials. You can decide which fields you want to integrate with ServiceM8. And we will keep adding more fields to it as we keep going on. I'm pretty sure that notes will be adding on to this as well. This video is being made in October, 2026, just as a reference point. And then the final thing is inquiry forwarding. So do you want to forward the new inquiries from Sophiie into your ServiceM8 inbox? Because you will have an option with Sophiie whether you want her to take an inquiry and put it through, or do you want her to actually book a job and push it through. So these are two different things that will appear differently in ServiceM8. And that is what we are going to demonstrate to you in further videos of how Sophiie takes a call, how does she put it into Sophiie, and how does it look in ServiceM8.