--- title: "Watch Sophiie take an inquiry and book a job (ServiceM8 demo)" description: "Two live test calls: an air conditioning install that Sophiie takes as an inquiry, and a switchboard upgrade that she books into a free slot." mode: wide sidebar: label: "ServiceM8 3: Two live calls" order: 3 --- **Read the transcript** Now I will be doing two calls right now. One of them will be to book an installation for an air conditioner and the second one would be for a switchboard upgrade to show you how both of them will show in Sophiie. Thank you for calling Master Electrical. My name is Sophiie. Please note this call may be recorded for quality and training purposes. How can I help you today? Hi Sophiie, I just wanted to get an air-conditioned installed at my home. All right, you're looking to get an air conditioning install done. Is this for a ducted system or a split system? A split system. Got it, a split system. Do you have a preference for a Mitsubishi unit or are you considering something else? I mean, I've already got the unit. It's a Mitsubishi. Perfect. You've got a Mitsubishi unit ready to go. What's the job address for the installation? It's 30 Cox Road, Pimpama 4209. Thanks, got that. And what's your email address so we can keep you updated? Alexander at alexander@gmail.com. Perfect. Noted. Your request for the air conditioning install is all set and someone from our team will get back back to you to confirm the details. Is there anything else I can help with? Alexander at alexander@gmail.com. That's all. Alexander at alexander@gmail.com. Thank you for calling. Have a great day. Alexander at alexander@gmail.com. All right. Now we will do a call for the switchboard upgrade. You might have noticed she didn't ask me for my name because I have already called her before so she already knows my name so that's why she did not ask for it. Thank you for calling Master Electrical. My name is Sophiie. Please note this call may be recorded for quality and training purposes. How can I help you today? I was just looking to get a switchboard upgrade done. Sure, we can help with a switchboard upgrade. Is this replacing an old system or is it a new installation? Replacing an old system. Got it. Do you know the current model of your existing system? Ah, no, I don't. Could you please provide your email address? Alexander@gmail.com. Thanks for that. Is this the best phone number to reach you on? Yes, it is. Thanks for that. Could you please provide your address and postcode? So it's 30 Cox Road, Pimpama 4209. Thanks for that. What day and time works best for you for the switchboard upgrade? Anytime tomorrow. Do you have that available? We've got a slot available for Wednesday October 21 at 6am. Does that work for you? Yeah, that's fine. I'm booking your appointment now. Booking confirmed for the switchboard upgrade on Wednesday October 21 at 6am. Beautiful. Thank you. No worries. Is there anything else I can help you with today? Nah, that's all. Thank you for calling. Have a great day.