---
title: "What do Sophiie's calls look like in ServiceM8?"
description: "Both calls show in Sophiie's Inquiries with a summary and recording, and the booked one also has an action log. In ServiceM8 the booking appears as a work-order job in the calendar, and the inquiry lands in the ServiceM8 inbox, where one button converts it to a job."
mode: wide
sidebar:
  label: "ServiceM8 4: The result"
  order: 4
---

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**Read the transcript**

So now I'm back in the inbox. So as you can see, my name was Duan in the system. So I've got two inquiries. So first one was to take a message. But she did take a message. Sophiie is suggesting us as well that we should do a site visit to assess and call back to confirm because she didn't do it right, and she's got all the details. So she took a message what we wanted her to do. Now the second call that she got from Duan, she actually booked a switchboard upgrade. So you can see the difference here. If I go back to the old call, you can see there's a summary and then the conversation, which is a recording. But if I go back to the switchboard upgrade call, you can see there's a summary, a conversation, and an action log as well. But this is what Sophiie has done. She's actually booked an appointment. But now let me show you how ServiceM8's going to look. So this is how it looks in ServiceM8. So you can see six o'clock, a job has been booked in my calendar because that's how I set it up in Sophiie. If I go here, you can see the job is already there. And I can say "Save Booking" and I can click onto the job and I can see all the job details have come in. The job status has come in as a work order. And then the job categories there. I've got my details here as well. So everything has been created by Sophiie because we had it as book a job. And then the second thing is the first call that we did for the installation, that wasn't a job. So Sophiie did not book it somewhere. She actually pushed it forward as an inquiry. So here you can see she put it through as an inquiry, which is Fit System, Air Conditioner. She's got everything here. And what you can do is you can convert it to a job with just one button and you can see all the details are already pre-filled with what came through. So you can decide who you want to allocate it to and all and create a job card. So these are the two options you have. Either you have Sophiie take a message, which then she pushes it through to the email inbox, or she creates a job card if you have it, if you have her as book it. Thank you.