--- title: "How do I set up service outcome actions in Sophiie?" description: "A service's outcome action is what Sophiie does when a caller wants that service. You set it on each service at Settings → Services — open the service and look for the section named after your agent, for example What Sophiie does. There are five options, and Book it is the one that puts a job on your calendar." mode: wide sidebar: label: "Service outcome actions" --- Services"},{"start":12,"label":"Take a message"},{"start":22,"label":"Book it"},{"start":33,"label":"Send an SMS"},{"start":45,"label":"Saved templates"}]} followUrl /> **Read the transcript** A service’s outcome is what Sophiie does when a caller wants that job. Go to Settings, and open Services. Open the service you want to change. Under What Sophiie does, there are five outcomes. Take a message is the default. It captures details and never books, even if the caller asks. To put jobs in your calendar during the call, choose Book it. Book it is the only outcome that routes the job to someone. Choose who handles it. Send an SMS texts the caller after a phone call. Write your message, and tap a chip to add details like their first name. Include your business name, so they trust the number. Saved templates let you reuse a message across your services and scenarios. Send an email works the same way. Transfer the call hands the caller to a person, a department or a phone number. Open Preview to check how it all reads. When you’re happy, click Save changes.