How do I filter my inquiries?
In Inquiries (previously called the Inbox), click the Filters pill to the right of the Search inquiries field. Filters apply the moment you pick them — there's no Apply button — and the Filters pill shows a badge with how many are active.
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Filters help you find the right inquiry fast. Go to Inquiries, and click Filters, next to the search box. Pick a channel. Voicemails come under Call. Filters apply straight away, and the badge counts how many are on. To see one customer, start typing their name. Then pick them from the matches. Inquiry tag shows the standard tags, plus any your business has added. Status narrows it to unread or archived inquiries. Date covers today, seven days, thirty days, or a custom range. Custom needs both a start and an end date. Test calls stay hidden unless you switch Test Sophiie to Shown. Sort puts the newest or oldest first. Click away to see your list. To clear a filter, set it back to All.