Settings

0:49How do I add FAQs in Sophiie?0:48How do I create and manage tags in Sophiie?0:54How do I add products in Sophiie?0:42How do I set restrictions in Sophiie?0:42How do I set my business location in Sophiie?0:49Can Sophiie play background sounds during calls?1:03How do I add a team member in Sophiie?1:25How do I add services in Sophiie?0:53How do I adjust Sophiie’s pauses and interruption timing?1:09How do I choose Sophiie’s voice and personality?0:55How do I search and review my call logs?0:55How do I set a team member’s hours, service area and time off?1:08How do I set up service outcome actions in Sophiie?0:59How do I set up team member notifications in Sophiie?0:58What does “Unanalysed” mean in my call logs?0:59How does Sophiie choose which team member gets a job?

Phone

0:57How do I customise Sophiie’s phone greeting and closing?0:57How do I add the Sophiie Call Now button to my website?1:07How does SMS auto-reply work in Sophiie?

Chatbot

0:42How do I customise my chatbot greeting and closing?

Email

0:43Can I add an email signature or a second phone number to Sophiie’s emails?

Webform

1:06How do I add the Sophiie booking form to my website?1:05How do I control who can request a call back from my website?

API

0:47How do I use the Sophiie API?1:06How do I authenticate with the Sophiie API?1:09Can I recover a lost API key?

Billing

0:42Where do I find my Sophiie invoices?

Integrations

2:48How do I connect ServiceM8 to Sophiie?3:45How do I set up my services so jobs and inquiries land in ServiceM8?3:48Watch Sophiie take an inquiry and book a job (ServiceM8 demo)2:32What do Sophiie’s calls look like in ServiceM8?0:49Which system syncs my quotes and invoices if I have more than one integration?