How do I set a team member's hours, service area and time off?
Each person's availability lives on their own row at Settings → Business → Team — open them and go to the Availability tab. What you set there — their working hours, any time off, and their service area — decides when Sophiie can book them and when calls can be transferred to them.
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Each person’s hours, time off and service area decide when she can book them. Go to Settings, Business, Team. Click the team member to open their details. Open the Availability tab. Use business trading hours is on to start with. Turn it off to set their own days and times. Switch on the days they work, and set the hours. Copy Monday to all repeats it across the week. For leave or holidays, click Add time off. Give it a reason and pick the dates. Add times to block part of a day, or use Repeats for a regular commitment. Under Service area, turn off Use the business service area to give them their own base location. Click Save changes. While they’re on time off, she won’t book them or transfer calls to them.

