How do I add FAQs in Sophiie?

FAQs teach Sophiie the answers your callers ask for most. Start in Settings, under Inquiries. This is your FAQ list — every question Sophiie can already answer on a call. Scroll to the bottom and click Add FAQ. A new row appears and you edit it right there. Type the question the way a caller would actually ask it. Then the answer. You can write it yourself, or let Sophiie draft one for you. There’s no Save button — it saves as you type. The switch decides whether Sophiie uses it. Close it when you’re done. There it is in your list, live — Sophiie uses it on the very next call.