How do I search and review my call logs?
Every inbound call Sophiie answers is listed at Settings → Workspace → Call logs — to see outbound calls as well, change the Direction filter. You can search the list by caller, filter it by direction, outcome and date, and open any call for its details, including the data sent to your other systems.
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Call logs list every call Sophiie answers, with the time and outcome. Go to Settings, and open Workspace. Click Call logs. Search by the caller’s name or phone number. Then narrow the list. Direction shows calls coming in, or calls going out. Pick Inbound or Outbound. Outcome narrows it to booked, enquiry, or missed calls. Choose the one you want. Date sets a range, from today back to the last ninety days. Choose Last seven days. The list starts on All calls. Switch to Analysed or Unanalysed, and each view shows how many calls it holds. Click a call to see its details: who called, when, how long, the direction, and its status.