How do I customise my chatbot greeting and closing?
You set both at Settings → Inquiries → Greetings & closings, on the Chatbot tab — the tab only appears once the Chatbot channel is switched on for your account. Changes save themselves as you type.
Read the transcript
Your chatbot’s greeting and closing are in Settings, under Inquiries, Greetings and closings. Select the Chatbot tab. If you can’t see any tabs, the chatbot isn’t switched on for your account yet. Type your greeting in the message box, or dictate it with the microphone. Personalise it with your business name and agent name. The preview underneath shows how it reads. Turn on the after hours message if you want a different greeting outside your opening hours. Then set your closing message. Sophiie sends it when a chat ends. Everything saves as you type.