How does SMS auto-reply work in Sophiie?

Auto-reply decides whether she answers incoming texts for you. Go to Settings, Inquiries, and open SMS. The SMS auto-reply switch covers your whole business. With it off, texts still land in Inquiries, and you reply yourself. It’s separate from the switch at the top, which turns the whole text channel on or off. To change every customer at once, click the gear. Turn on for all, or Turn off for all, replaces the setting on every customer you have. Use it deliberately. Default for new customers sets whether auto-reply starts on or off for anyone added from now on. Existing customers aren’t touched. To switch off just one customer, go to Inquiries, and open Filters. Pick SMS, to see text conversations. Open the customer’s conversation. Open the actions menu on the conversation. Choose Turn off auto-reply. Everyone else keeps getting automatic replies.