How do I customise Sophiie's phone greeting and closing?

Sophiie’s phone greeting and closing are in Settings, under Inquiries, Greetings and closings. If you also use the chatbot, choose the Phone calls tab. Type your greeting in the message box, or use the microphone to dictate it. Personalise it with these chips: the caller’s first or last name, your business name, and your agent’s name. Keep a recording disclosure in the greeting. Without one, calls aren’t recorded. Add disclosure puts in the standard line for you. Click Listen back to hear exactly what callers will hear. Advanced lets you add a short delay before the greeting plays. The after hours message has its own switch, and it’s off by default. Set your closing message the same way. There’s no Save button. Your changes save as you type.