How do I set up booking confirmations and reminders for my customers?
Customer booking messages live at Settings → Job bookings → Job notifications, in the Your customers section. There are three messages — Booking confirmed, Appointment reminder and Job completed — one for each point in a job where Sophiie messages your customer automatically.
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Your customers get a message automatically at three points in a job. Go to Settings, Job bookings, and open Job notifications. Under Your customers, switch on Send customer messages first. While it’s off, none of these messages go out. Booking confirmed goes out when a job is confirmed, whether she booked it straight away or you approved it. Edit the wording so it sounds like your business. The chips underneath add details like the customer’s name or the job time. Each message has its own Send by SMS and Send by email switches, so you choose the channel per message. Appointment reminder goes out at five pm the day before, in your business’s time zone. You can switch it on and edit it, but not change the time. Job completed goes out when the job is marked complete. Up top, Notify the team on sets which channels can be used at all. A channel switched off there is hidden from every message.