--- title: "Settings" hidden: true mode: wide search: exclude: true ---
0:49How do I add FAQs in Sophiie? 0:48How do I create and manage tags in Sophiie? 0:54How do I add products in Sophiie? 0:42How do I set restrictions in Sophiie? 0:42How do I set my business location in Sophiie? 0:49Can Sophiie play background sounds during calls? 1:03How do I add a team member in Sophiie? 1:25How do I add services in Sophiie? 0:53How do I adjust Sophiie's pauses and interruption timing? 1:09How do I choose Sophiie's voice and personality? 0:55How do I search and review my call logs? 0:55How do I set a team member's hours, service area and time off? 1:08How do I set up service outcome actions in Sophiie? 0:59How do I set up team member notifications in Sophiie? 0:58What does "Unanalysed" mean in my call logs? 0:59How does Sophiie choose which team member gets a job?
## Phone
0:57How do I customise Sophiie's phone greeting and closing? 0:57How do I add the Sophiie Call Now button to my website? 1:07How does SMS auto-reply work in Sophiie?
## Chatbot
0:42How do I customise my chatbot greeting and closing?
## Email
0:43Can I add an email signature or a second phone number to Sophiie's emails?
## Webform
1:06How do I add the Sophiie booking form to my website? 1:05How do I control who can request a call back from my website?
## API
0:47How do I use the Sophiie API? 1:06How do I authenticate with the Sophiie API? 1:09Can I recover a lost API key?
## Billing
0:42Where do I find my Sophiie invoices?
## Integrations
2:48How do I connect ServiceM8 to Sophiie? 3:45How do I set up my services so jobs and inquiries land in ServiceM8? 3:48Watch Sophiie take an inquiry and book a job (ServiceM8 demo) 2:32What do Sophiie's calls look like in ServiceM8? 0:49Which system syncs my quotes and invoices if I have more than one integration?